Support Ticket Management App

Simple, Cloud-Based Ticketing for Any Team or Project

Managing requests, issues, and service calls shouldn’t be messy. Our Support Ticket Management App makes it simple to log, assign, and resolve tickets — whether they come from customers, employees, or contractors. Multi-user, multi-project, and cloud-based, it scales with your team and grows with your business.

You can get this app your way — as an off-the-shelf subscription, fully branded under your name (white-label), or through our subscription-to-ownership model that lets you move toward full ownership.

Key Features

• Cloud-Based Access – Always on, secure, and available from anywhere.

• Multi-Project Organization – Group tickets by client, project, or department.

• Multi-User Collaboration – Assign tickets to team members and track updates in real time.

• Role-Based Permissions – Control who can view, assign, or resolve tickets.

• Customizable Workflows – Define statuses, priorities, and escalation rules to match your process.

• Customer Portal (Optional) – Allow clients to log in, submit requests, and track resolution.

• Reports & Insights – View trends in response times, team workload, and resolution rates.

Example in Action

A facilities management company oversees 10 office buildings. Tenants log service requests — from air conditioning issues to cleaning tasks — through the app. Each request is assigned to the right technician, tracked through completion, and confirmed with photo proof. Managers see everything in real time, all within their own branded system.

Why This App Works for You

• Keeps requests organized in one place

• Reduces missed or forgotten tasks

• Gives visibility across teams and projects

• Scales easily from one department to multiple locations

• Branded as your own, ready in days

Ready to simplify how you manage tickets and requests? Book Your Demo Today

The Support Ticket App goes far beyond IT helpdesks. It’s flexible enough to support any business function where tasks or issues need to be logged and resolved:

• IT & Technical Support – Manage service requests, incidents, and troubleshooting across multiple clients or departments.

• Customer Service Teams – Track customer inquiries, complaints, or product/service issues until they are resolved.

• Facilities Management – Handle repair requests, maintenance jobs, and service calls across multiple sites.

• HR & Employee Support – Process internal requests such as onboarding tasks, payroll queries, or employee concerns.

• Field Services & Contractors – Log and track client jobs, installation requests, or equipment servicing.

• Educational Institutions – Manage student or faculty requests, from IT help to classroom maintenance.

• Healthcare Providers – Track non-clinical support needs like equipment fixes or patient administration queries.

• Agencies & Consultants – Centralize client deliverables, approval requests, and feedback across multiple projects.